Privacy Policy

Online Surgical Privacy Policy

Online Surgical (operates the website  https://online-surgical.com)

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We are committed and will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information as supplied by you on the website or gathered during your visit to our website is purely for providing and improving our customer Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service and Return Policy, accessible at Online Surgical Return Policy

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, phone number, postal address and other information ( Personal Information )

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at the below mentioned contacts or by sending a message via CONTACT link at the Bottom of the home page.

Log Data

We collect information that your browser sends whenever you visit our Service ( Log Data ). This Log Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics. These information's are used to improve the vulnerability and security of our customers from spammers and illegal users.

Payment

We use CCAvenue's state of art secure authorization and payment gateway to provide you with the highest levels of transaction security. It is the best in the industry in handling securely your transaction and card details with more than 130 payment modes.
If you choose a direct payment gateway to complete your purchase, then Online Surgical stores your credit card data via 256 bit encryption. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted without any trace or footprint.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
We use “cookies” to collect information not personal but related to buying preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have partial access to some of your Personal Information only to perform these tasks on our behalf and are strictly obligated not to disclose or use it for any other purpose moreover we ensure highest levels of confidentiality in doing so.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
The security of your Personal Information is important to us for which we use high end software's and hardware, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we or for that matter no technology can guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ( Children ).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 18 has provided us with Personal Information, we will delete such information from our servers immediately upon bringing to our notice through written request from parents or guardian .
Moreover use of online-surgical.com is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use online-surgical.com only with the involvement of a parent or guardian.

Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Terms Of Service

You may also read our Terms Of Use

Contact Us

If you have any questions about this Privacy Policy, please contact us.
admin@online-surgical.com

feedback@online-surgical.com


Returns and Refunds Policy

Thank you for shopping at Online Surgical. If you have a definite reason or damaged or non-working or technical error in your purchased product, we're here to help.
 As we are dealing with health related products we have the right to deny fully or partially your request pertaining to color, design, size etc. in such case only exchange will be considered after verifying all purchase details.
Our products can be returned within 7 days of the original purchase of the product excluding transit time. Before you return a product, please make sure that:

- The product was purchased in the last 7 days

- You have intimated us through mail, message, Contact form, Telephonically or
any other means about your intent of return and received an written or verbal approval for the same.

- The product is in its original packaging

- The purchase date has not exceeded 10 days including transit time.

- You have attached the receipt or proof of purchase.

Please do not send your purchase to the manufacturer.
We will arrange for a pickup or in case of urgency send the product with its original packing to:

Online Surgical
No. 2, 1st Floor, Aashirwad Complex
Shivsagar Soc. No. 2, Jivraj Vejalpur Road,
Ahmadabad – 380 051 , Gujarat


Shipping charges incurred in connection with the return of a product are refundable after verifying all the required parameters but not in cash or we shall arrange for a pickup from your location depending on the serviceability of the courier.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us

If you received a damaged product or packaging please mention on the delivery POD or the courier receipt while receiving the goods this will help us to take appropriate measures to improve our service at the same time resolve your issue promptly. Subsequently please notify us immediately for assistance through mail only as we will not be able to resolve any complaints over phone or verbally.
Sale items
Unfortunately, SALE items cannot be refunded but in case of genuine issues we will offer exchange of the goods as per availability and pricing and is strictly on a case to case basis. Only regular price items can be refunded.

If you have any questions about our Returns and Refunds Policy, please contact us:

- By phone number: +91 8866233539

- By email: admin@online-surgical.com and feedback@online-surgical.com

- By visiting this page on our website: Contact Us
Please review our policies for any updates and changes.
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