Return Policy

Online Surgical Returns and Refunds Policy


Thank you for shopping at Online Surgical............

 If you have a definite reason or damaged or non-working or technical error in your purchased product or if you are not entirely satisfied with your purchase, we're here to help.
As we are dealing with health related products which may include electronic devices, personal hygiene products, product like prosthesis which is used intimately, respiratory related products and health related products, we thoroughly check the product and deliver the products from single window only to avoid any faulty devices or substandard products. Despite all this you can still return our products within 7 days of the original purchase of the product excluding transit time. Before you return a product, please make sure that:

- The product was purchased in the last 7 days.

- The product is in its original packaging.

- The purchase date has not exceeded 15 days including transit time.

We will arrange for a pickup or in case of urgency send the product with its original packing to:

Online Surgical
No. 2, 1st Floor, Aashirwad Complex
Shivsagar Soc. No. 2, Jivraj Vejalpur Road,
Ahmadabad – 380 051 , Gujarat

 
Shipping charges incurred in connection with the return of a product are refundable after verifying all the required parameters but not in cash ( The set cost as per our shipment norms will be decided and a credit note will be updated into your online surgical account which can be redeemed on next purchase )  or we shall arrange for a pickup from your location depending on the serviceability of the courier.
If you received a damaged product or packaging while receiving please mention on the delivery POD or the courier receipt while receiving the goods this will help us to take appropriate measures to improve our service at the same time resolve your issue promptly. Subsequently please notify us immediately for assistance through mail only as we will not be able to resolve any complaints over phone or verbally.

Sale items

Unfortunately, SALE items cannot be refunded but in case of genuine issues we will offer exchange of the goods as per availability and pricing and is strictly on a case to case basis. Only regular price items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us:

- By phone number: +91 8866233539 or +91 7926811210

- By email: admin@online-surgical.com  or  feedback@online-surgical.com  

- By clicking on the link send us your query: Need Help

Please review our policies for any updates and changes.
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